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Getting Started Here's how we work...
 Proactive Service
It has been our experience that providing client service in
'fire fighting' mode doesn't really work. We recommend periodic
visits to check that things are working as they should, to check
for potential problems and assist with any issues.
As such, we work within a 'Service Level Agreement' (SLA)
that sets out how often we'll come to your site, what we'll do
at each visit and what our response times are just in case an
emergency does happen.
Your STG sales representative can put together an SLA
specific to your business needs. They will want to meet with you
and visit your site, possibly with an engineer to get an
accurate picture of your current and future technology needs.
Inventive Solutions
We're not slaves to the status quo. Our clients expect the best
solutions, and we strive to find not just the newest technology,
but also the most reliable and easiest to use. When we're
evaluating your current systems, we may suggest some changes.
Available,
reliable.
In addition to scheduled service, we'll provide a toll-free
support number. All of our clients enjoy our quickest response
times.
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